Support Center
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Contact Support
Our support team responds within 24 hours
Popular Topics
🎤 Voice Recording
Learn how to capture thoughts with voice
- How to record a voice note
- Transcription accuracy tips
- Offline voice recording
- Voice recording on Apple Watch
- Editing transcriptions
📂 Organization
Master bins, tags, and smart organization
- Creating and managing bins
- Using tags effectively
- AI-powered organization
- Search and filters
- Pinning important thoughts
🔍 Search & AI
Find anything instantly with AI-powered search
- Semantic search explained
- Using AI insights
- Discovering patterns
- Related thoughts feature
- AI processing modes
⌚ Apple Watch
Use Thoughtmarks on your wrist
- Setting up watch app
- Quick capture with raise-to-speak
- Watch complications
- Sync troubleshooting
- Offline mode on watch
🔒 Privacy & Security
Protect your thoughts and data
- Biometric authentication
- End-to-end encryption
- On-device AI processing
- Data export and backup
- Account security best practices
⚙️ Settings & Account
Manage your account and preferences
- Account settings
- Subscription management
- Theme customization
- Notification preferences
- Data management
Frequently Asked Questions
What is Thoughtmarks?
Thoughtmarks is an AI-powered note-taking app designed for capturing brilliant ideas at the speed of life. With voice-first design and intelligent organization, you never lose another breakthrough moment.
How does voice recording work?
Tap the microphone, speak your thought, tap again to stop. AI transcribes your voice with 95%+ accuracy. Works offline and syncs when you're back online. Available on iPhone, iPad, and Apple Watch.
Is my data safe?
Absolutely. We use AES-256 encryption, hardware-backed keychain storage, and offer on-device AI processing. Your data never leaves your device unless you choose cloud features. GDPR & CCPA compliant.
Does it work offline?
Yes! Full offline functionality including voice recording, note creation, search, and organization. Everything syncs automatically when you're back online.
How much does it cost?
Thoughtmarks offers a free tier with core features. Premium subscription ($4.99/month or $39.99/year) includes advanced AI, cloud backup, and unlimited voice recording. Limited time: Premium features free during beta.
Can I export my data?
Yes! Export all your data in JSON, Markdown, or CSV format. Settings → Privacy & Data → Export My Data. Full data portability guaranteed under GDPR & CCPA.
Technical Documentation
🔧 Operational Runbooks
For technical teams and operations
Need More Help?
Still have questions? We're here to help.
- General Support: [email protected]
- Technical Support: Support Portal
- Watch Support: [email protected]
- Privacy Questions: [email protected]
Emergency Support: 24/7 for critical issues
Response Time: Within 24 hours (usually much faster)
Related Resources
- About Thoughtmarks - Learn about our mission
- Legal Hub - Privacy policy and terms
- Home - Back to landing page